Exchanges
We have a 35 day exchange policy. The 35 days starts the day the apparel is shipped to you. The item must be back to us by the 35th day.
Exchanges are accepted for the following reasons:
- The size didn't work for you
- You want a different color
- You want a different design
*Please note that there are no exchanges accepted on clearance shirts, final sale items, or personalized/autographed items.
We only allow exchanges on items that are new and have not been worn or washed and still have the original tags.
Please visit our return/exchange page here https://www.jakewalkerussf.com/apps/redo/returns-portal if you are having troubles you can email [email protected].
About Re:do
- Checkout with the $1.98 Re:Do product for free unlimited returns for store credit on your order if needed and send it back for free if it doesn’t work. This is only compatible with our website at this time.
- Didn’t checkout with Re:Do? You will still return like normal and purchase a label through them with discounted shipping rates saving you time and money!
Return Instructions
- You must complete the return form found in our Returns Portal before mailing back your items.
- Please include the packing slip with your return. The packing slip is included in the bag with your purchase and has all of your information and order number on it. Please wrap your item neatly and in paper of some kind to protect the item.
- Once we receive your return, please allow 5-7 business days for us to process your return. Once processed, your store credit will be emailed to you. If purchased on the app, the credit will go back to your App account!
*International Customers we cannot provide return labels for exchanges you will have to ship it back at your own cost. We will cover the shipping back to you.*
Your exchange will be processed after we receive your request through our Return Center. You will be approved and we will send a return label. The replacement item can take up to a week to ship out.
For international returns please email [email protected]
Refund Policy
We DO NOT do refunds only exchanges or Store Credit in the form of a digital gift card sent to your email, for the cost of the item!!! ALL SALES ARE FINAL. Returns for refunds on Parts have restocking fees that range from 5% - 20% depending on the condition of the return. The 5% minimum is to cover card processing fees.
Cancellation Policy
If you need to cancel a product order, or tour reservation please email hallie@kindigit.com.